Interaction history
See everything that matters in one place with no more guesswork or jumping from one application to another, the entire history of communication with the customer in the contact sheet. Agents can immediately view the customer's history and pick up the conversation where it left off last time. The agent interface is intuitive and easy to use. Call logs, recordings, SMS, email, script results and surveys give agents an instant view of the customer, helping to reduce average handling time.
Put the right agent on the line.
Eliminate wasted agent productivity with IVR Let's Call. Create customized IVRs in minutes and manage automatic call distribution based on what you decide, from agent skills to customer options. Let's Call provides easy-to-use but powerful customization tools for administrators, allowing you to route customers to the best possible agent.
Several communication channels. A single application.
Combine phone, email and SMS, (soon WhatsApp and social networks) in a single application to make it easier to follow up and respond to customers. Quickly view all customer details, phone calls, emails and answer questions, all on a single platform. Integrate some of your favorite tools in the same workspace